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Q1. How long will my delivery take?
Most orders are delivered within 7 to 10 working days from the date of purchase, though many arrive sooner. You'll receive tracking information directly from our courier once your order has been dispatched.
Q2. How much does delivery cost?
Nothing. We offer free delivery to all UK mainland addresses on every single order. No minimum spend, no hidden charges. The price you see at checkout is the price you pay.
Q3. Can I return my order if I change my mind?
Yes. You have 14 days from the date of delivery to request a return, provided the item has not been assembled, has not been used, and is in its original packaging and in a fully resaleable condition. Please contact us before sending anything back as all returns must be authorised by our team first. Please note that for change of mind returns, you are responsible for arranging and paying for the return postage.
Q4. What happens if my item arrives damaged?
Please inspect your order carefully upon delivery and before beginning any assembly. If your item arrives damaged or with missing parts, contact us within 48 hours with your order number and clear photographs of the damage. We will arrange replacement parts, a full replacement, or a refund at no cost to you. We cover all collection costs for damaged or faulty items.
Q5. Do your products come flat packed or fully assembled?
Most of our products are flat packed and require home assembly. However some products do arrive fully assembled — this will be clearly stated on the individual product listing. Assembly instructions are included with every flat packed item.
Q6. What are your customer support hours?
Our team is available Monday to Friday, 9am to 5pm. We respond to all emails within 24 hours. You can reach us at info@floatingtvunits.co.uk or by calling 0207 112 8924.
Q7. Can I cancel my order?
Yes, provided your order has not yet been dispatched. Please contact us as quickly as possible after placing your order if you need to cancel. Once an order has been dispatched it can no longer be cancelled and you would need to follow our returns process upon delivery. Cancellation refunds are processed within 3 to 5 working days to your original payment method.
Most orders are delivered within 7 to 10 working days from the date of purchase, though many arrive sooner. You'll receive tracking information directly from our courier once your order has been dispatched.
Q2. How much does delivery cost?
Nothing. We offer free delivery to all UK mainland addresses on every single order. No minimum spend, no hidden charges. The price you see at checkout is the price you pay.
Q3. Can I return my order if I change my mind?
Yes. You have 14 days from the date of delivery to request a return, provided the item has not been assembled, has not been used, and is in its original packaging and in a fully resaleable condition. Please contact us before sending anything back as all returns must be authorised by our team first. Please note that for change of mind returns, you are responsible for arranging and paying for the return postage.
Q4. What happens if my item arrives damaged?
Please inspect your order carefully upon delivery and before beginning any assembly. If your item arrives damaged or with missing parts, contact us within 48 hours with your order number and clear photographs of the damage. We will arrange replacement parts, a full replacement, or a refund at no cost to you. We cover all collection costs for damaged or faulty items.
Q5. Do your products come flat packed or fully assembled?
Most of our products are flat packed and require home assembly. However some products do arrive fully assembled — this will be clearly stated on the individual product listing. Assembly instructions are included with every flat packed item.
Q6. What are your customer support hours?
Our team is available Monday to Friday, 9am to 5pm. We respond to all emails within 24 hours. You can reach us at info@floatingtvunits.co.uk or by calling 0207 112 8924.
Q7. Can I cancel my order?
Yes, provided your order has not yet been dispatched. Please contact us as quickly as possible after placing your order if you need to cancel. Once an order has been dispatched it can no longer be cancelled and you would need to follow our returns process upon delivery. Cancellation refunds are processed within 3 to 5 working days to your original payment method.
